Performance appraisal methods, training needs analysis, and employee development concepts tested on the PHR exam.
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- What is 360-degree feedback in performance appraisal?
- Feedback on an employee gathered from multiple sources: supervisor, peers, subordinates, and self
- What is the graphic rating scale appraisal method?
- Rating an employee on a numeric or graphic scale for each of several performance traits
- BARS
- Behaviorally Anchored Rating Scale
- What two appraisal methods does BARS combine?
- The critical incident method and the graphic rating scale
- What is the forced distribution appraisal method?
- Ranking employees into predetermined performance categories, similar to a bell curve
- What is the critical incident method of appraisal?
- The manager records specific examples of especially good or poor employee performance
- MBO
- Management by Objectives
- How does Management by Objectives (MBO) evaluate performance?
- Employees and managers jointly set goals, then performance is measured against those goals
- What is the paired comparison appraisal method?
- Each employee is compared one-on-one against every other employee in the group
- What is the straight ranking appraisal method?
- Employees are ordered from best to worst performer
- What is the essay method of appraisal?
- A narrative written description of an employee's performance
- What is the halo effect in performance appraisal?
- A rater error where one positive trait influences the ratings of all other traits
- What is the horn effect in performance appraisal?
- A rater error where one negative trait influences the ratings of all other traits
- What is central tendency error in appraisal?
- Rating all employees near the middle of the scale, avoiding both high and low extremes
- What is leniency error in appraisal?
- Rating employees higher than their performance actually deserves