Employee engagement drivers, conflict resolution, and workplace investigation concepts tested on the SHRM-CP exam.
33 cards · basic cards · AI-written, checked twice. Edit anything.
- What is employee engagement?
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The emotional commitment and discretionary effort an employee gives beyond basic job requirements.- What is discretionary effort?
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Effort employees choose to give beyond the minimum required to keep their job.- How does employee engagement differ from job satisfaction?
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Satisfaction measures contentment with a job; engagement measures active commitment and effort toward organizational goals.- What is an Employee Value Proposition (EVP)?
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The unique set of benefits, rewards, and experiences an employer offers in exchange for an employee's skills and effort.- What is psychological safety in the workplace?
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A shared belief that team members can speak up, take risks, and make mistakes without fear of punishment or humiliation.- What is a stay interview?
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A conversation with a current employee to learn what keeps them at the company and what might cause them to leave.- What is the main purpose of an exit interview?
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To gather feedback from a departing employee about why they are leaving and their experience at the company.- What is a pulse survey?
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A short, frequent survey used to quickly gauge employee sentiment between larger annual engagement surveys.- What does eNPS measure?
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How likely employees are to recommend their employer as a good place to work.- Why is the frontline manager considered critical to employee engagement?
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Managers have the most direct daily influence on an employee's experience, recognition, and sense of purpose.- What is an Employee Assistance Program (EAP)?
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A confidential workplace benefit offering employees short-term counseling and referral services for personal or work problems.- What is employee burnout?
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A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress.- What is an open-door policy?
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A management practice of encouraging employees to bring concerns directly to any level of leadership without fear of reprisal.- What is the purpose of a grievance procedure?
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To give employees a formal, structured process for raising and resolving workplace complaints.- What is progressive discipline?
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A structured disciplinary approach that applies increasingly serious consequences for repeated policy violations.
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