Employee engagement drivers, conflict resolution, and workplace investigation concepts tested on the SHRM-CP exam.
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- What is employee engagement?
- The emotional commitment and discretionary effort an employee gives beyond basic job requirements.
- What is discretionary effort?
- Effort employees choose to give beyond the minimum required to keep their job.
- How does employee engagement differ from job satisfaction?
- Satisfaction measures contentment with a job; engagement measures active commitment and effort toward organizational goals.
- What is an Employee Value Proposition (EVP)?
- The unique set of benefits, rewards, and experiences an employer offers in exchange for an employee's skills and effort.
- What is psychological safety in the workplace?
- A shared belief that team members can speak up, take risks, and make mistakes without fear of punishment or humiliation.
- What is a stay interview?
- A conversation with a current employee to learn what keeps them at the company and what might cause them to leave.
- What is the main purpose of an exit interview?
- To gather feedback from a departing employee about why they are leaving and their experience at the company.
- What is a pulse survey?
- A short, frequent survey used to quickly gauge employee sentiment between larger annual engagement surveys.
- What does eNPS measure?
- How likely employees are to recommend their employer as a good place to work.
- Why is the frontline manager considered critical to employee engagement?
- Managers have the most direct daily influence on an employee's experience, recognition, and sense of purpose.
- What is an Employee Assistance Program (EAP)?
- A confidential workplace benefit offering employees short-term counseling and referral services for personal or work problems.
- What is employee burnout?
- A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress.
- What is an open-door policy?
- A management practice of encouraging employees to bring concerns directly to any level of leadership without fear of reprisal.
- What is the purpose of a grievance procedure?
- To give employees a formal, structured process for raising and resolving workplace complaints.
- What is progressive discipline?
- A structured disciplinary approach that applies increasingly serious consequences for repeated policy violations.