Project charters, SIPOC diagrams, voice of the customer, and CTQ trees used in the Define phase.
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- What is a project charter?
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A document that formally authorizes a project, defining its purpose, scope, objectives, and key stakeholder roles.- What are the main purposes of a project charter?
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To formally authorize the project, establish project boundaries, define success criteria, and gain stakeholder commitment.- What does project scope mean in a charter?
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A clear statement of what is included and excluded from the project, defining its boundaries and limits.- What is the role of a project sponsor in a charter?
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The executive or senior leader who authorizes the project, provides resources, removes barriers, and holds accountability for success.- What does SIPOC stand for?
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Suppliers, Inputs, Process, Outputs, Customers.- What is the main purpose of creating a SIPOC diagram?
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To map the process and its key stakeholders, establishing process boundaries and understanding the supplier-to-customer flow.- What do Suppliers represent in a SIPOC diagram?
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External or internal sources that provide inputs required for the process to operate.- What are Inputs in a SIPOC diagram?
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The materials, information, resources, or data that feed into and enable the process to run.- What is the Process element in a SIPOC diagram?
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The core activities, steps, or transformations that convert inputs into outputs.- What are Outputs in a SIPOC diagram?
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The products, services, or results produced by the process.- Who are Customers in a SIPOC diagram?
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The recipients or users of the process outputs, either internal or external to the organization.- Why is SIPOC mapping important in the Define phase?
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It clarifies process scope, identifies key stakeholders, establishes system boundaries, and creates shared understanding before detailed improvement work.- How does a SIPOC diagram help establish process boundaries?
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By clearly identifying where the process starts (first input source) and ends (final customer), preventing scope creep.- What is Voice of the Customer (VOC)?
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The documented needs, wants, expectations, preferences, and complaints expressed by customers about a product or service.- What is the primary purpose of capturing Voice of the Customer?
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To understand what customers truly value so the project can define requirements that deliver real customer value.
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