Project charters, SIPOC diagrams, voice of the customer, and CTQ trees used in the Define phase.
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- What is a project charter?
- A document that formally authorizes a project, defining its purpose, scope, objectives, and key stakeholder roles.
- What are the main purposes of a project charter?
- To formally authorize the project, establish project boundaries, define success criteria, and gain stakeholder commitment.
- What does project scope mean in a charter?
- A clear statement of what is included and excluded from the project, defining its boundaries and limits.
- What is the role of a project sponsor in a charter?
- The executive or senior leader who authorizes the project, provides resources, removes barriers, and holds accountability for success.
- What does SIPOC stand for?
- Suppliers, Inputs, Process, Outputs, Customers.
- What is the main purpose of creating a SIPOC diagram?
- To map the process and its key stakeholders, establishing process boundaries and understanding the supplier-to-customer flow.
- What do Suppliers represent in a SIPOC diagram?
- External or internal sources that provide inputs required for the process to operate.
- What are Inputs in a SIPOC diagram?
- The materials, information, resources, or data that feed into and enable the process to run.
- What is the Process element in a SIPOC diagram?
- The core activities, steps, or transformations that convert inputs into outputs.
- What are Outputs in a SIPOC diagram?
- The products, services, or results produced by the process.
- Who are Customers in a SIPOC diagram?
- The recipients or users of the process outputs, either internal or external to the organization.
- Why is SIPOC mapping important in the Define phase?
- It clarifies process scope, identifies key stakeholders, establishes system boundaries, and creates shared understanding before detailed improvement work.
- How does a SIPOC diagram help establish process boundaries?
- By clearly identifying where the process starts (first input source) and ends (final customer), preventing scope creep.
- What is Voice of the Customer (VOC)?
- The documented needs, wants, expectations, preferences, and complaints expressed by customers about a product or service.
- What is the primary purpose of capturing Voice of the Customer?
- To understand what customers truly value so the project can define requirements that deliver real customer value.
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