Community resource categories and referral coordination concepts tested on the CCM certification exam.
30 cards · basic cards · AI-written, checked twice. Edit anything.
- What is a community resource?
- A service or program outside the healthcare setting that helps meet a client's health, social, or financial needs.
- What is a referral in case management?
- The process of connecting a client to a service or provider that can meet a specific identified need.
- A ____ is when the case manager personally connects the client with the new provider instead of just giving out contact information.
- warm handoff
- What does 'closing the loop' mean in referral tracking?
- Confirming that the client actually received the service they were referred to.
- What service does the 211 helpline provide?
- A free, confidential line that connects callers to local health and human service programs.
- What does an Area Agency on Aging (AAA) do?
- Coordinates and funds local services for older adults, such as meals, transportation, and caregiver support.
- What is the role of a long-term care ombudsman?
- Investigates and resolves complaints made by or for residents of nursing homes and assisted living facilities.
- What does the Meals on Wheels program provide?
- Home-delivered meals for homebound individuals, usually older adults.
- What is respite care?
- Short-term relief care provided so a primary caregiver can rest or attend to other needs.
- What is adult day care?
- A supervised daytime program offering care and activities for adults who need assistance, allowing caregivers to work or rest.
- What is a Release of Information (ROI)?
- A signed authorization allowing a case manager to share a client's health information with another party.
- What is informed consent in the referral process?
- The client's voluntary agreement to a referral after understanding its purpose, risks, and alternatives.
- What is a formal support system?
- Organized services provided by agencies, professionals, or paid providers.
- What is an informal support system?
- Unpaid help from family, friends, neighbors, or faith communities.
- What is health literacy?
- A person's ability to understand and use health information to make decisions.