Community resource categories and referral coordination concepts tested on the CCM certification exam.
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- What is a community resource?
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A service or program outside the healthcare setting that helps meet a client's health, social, or financial needs.- What is a referral in case management?
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The process of connecting a client to a service or provider that can meet a specific identified need.- A ____ is when the case manager personally connects the client with the new provider instead of just giving out contact information.
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warm handoff- What does 'closing the loop' mean in referral tracking?
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Confirming that the client actually received the service they were referred to.- What service does the 211 helpline provide?
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A free, confidential line that connects callers to local health and human service programs.- What does an Area Agency on Aging (AAA) do?
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Coordinates and funds local services for older adults, such as meals, transportation, and caregiver support.- What is the role of a long-term care ombudsman?
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Investigates and resolves complaints made by or for residents of nursing homes and assisted living facilities.- What does the Meals on Wheels program provide?
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Home-delivered meals for homebound individuals, usually older adults.- What is respite care?
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Short-term relief care provided so a primary caregiver can rest or attend to other needs.- What is adult day care?
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A supervised daytime program offering care and activities for adults who need assistance, allowing caregivers to work or rest.- What is a Release of Information (ROI)?
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A signed authorization allowing a case manager to share a client's health information with another party.- What is informed consent in the referral process?
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The client's voluntary agreement to a referral after understanding its purpose, risks, and alternatives.- What is a formal support system?
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Organized services provided by agencies, professionals, or paid providers.- What is an informal support system?
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Unpaid help from family, friends, neighbors, or faith communities.- What is health literacy?
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A person's ability to understand and use health information to make decisions.
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