Service value chain, seven guiding principles, four dimensions, continual improvement and governance.
40 cards · basic cards · AI-written, checked twice. Edit anything.
- Which guiding principle emphasizes delivering value to customers?
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Focus on value- What principle suggests beginning improvement efforts from current state?
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Start where you are- Which principle advocates making small incremental changes with feedback?
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Progress iteratively with feedback- What principle promotes teamwork and transparency across functions?
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Collaborate and promote visibility- Which principle addresses an organization's interconnected processes?
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Think and work holistically- What principle stresses making solutions understandable and practical?
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Keep it simple and practical- There are ____ guiding principles defined in ITIL 4.
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seven- Which SVS activity establishes vision, objectives, and strategic priorities?
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Plan- What service value chain activity focuses on enhancing services?
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Improve- Which activity involves understanding customer and stakeholder needs?
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Engage- What activity is responsible for creating and implementing service solutions?
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Design and Transition- Which SVC activity encompasses procuring and constructing resources?
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Obtain/Build- The service value chain has ____ main activities.
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six- Which dimension covers organizational structure, roles, and culture?
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Organizations and people- Name the dimension encompassing applications, data, and infrastructure.
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Information and technology
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