Team leadership, conflict management, and stakeholder engagement concepts from the PMP People performance domain.
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- What is the RACI model used for?
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Assigning and clarifying roles and responsibilities on a project- In RACI, who is Responsible?
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The person who does the work- In RACI, who is Accountable?
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The person ultimately answerable for task completion- What does Consulted mean in RACI?
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People whose input or advice is sought before action- What does Informed mean in RACI?
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People kept updated on progress or decisions after action- Define servant leadership.
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A leadership style where the leader prioritizes team members' needs and growth- What are the five levels of stakeholder engagement?
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Unaware, Resistant, Neutral, Supportive, Leading- Which stakeholder engagement level indicates active opposition?
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Resistant- Define emotional intelligence.
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The ability to recognize, understand, and manage your own and others' emotions- Name the five components of emotional intelligence.
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Self-awareness, self-regulation, motivation, empathy, social skills- What are the five conflict resolution modes?
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Avoiding, Accommodating, Competing, Compromising, Collaborating- Which conflict mode seeks a win-win outcome?
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Collaborating- Which conflict mode abandons the issue to preserve relationships?
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Accommodating- Which conflict mode means both parties give up something?
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Compromising- Which conflict mode is avoiding engagement entirely?
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Avoiding
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