Team leadership, conflict management, and stakeholder engagement concepts from the PMP People performance domain.
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- What is the RACI model used for?
- Assigning and clarifying roles and responsibilities on a project
- In RACI, who is Responsible?
- The person who does the work
- In RACI, who is Accountable?
- The person ultimately answerable for task completion
- What does Consulted mean in RACI?
- People whose input or advice is sought before action
- What does Informed mean in RACI?
- People kept updated on progress or decisions after action
- Define servant leadership.
- A leadership style where the leader prioritizes team members' needs and growth
- What are the five levels of stakeholder engagement?
- Unaware, Resistant, Neutral, Supportive, Leading
- Which stakeholder engagement level indicates active opposition?
- Resistant
- Define emotional intelligence.
- The ability to recognize, understand, and manage your own and others' emotions
- Name the five components of emotional intelligence.
- Self-awareness, self-regulation, motivation, empathy, social skills
- What are the five conflict resolution modes?
- Avoiding, Accommodating, Competing, Compromising, Collaborating
- Which conflict mode seeks a win-win outcome?
- Collaborating
- Which conflict mode abandons the issue to preserve relationships?
- Accommodating
- Which conflict mode means both parties give up something?
- Compromising
- Which conflict mode is avoiding engagement entirely?
- Avoiding