Conflict styles, Thomas-Kilmann modes, mediation steps and de-escalation.
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- What is the competing conflict style?
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Assertive and uncooperative; prioritizes own concerns over others' concerns.- When is competing most appropriate in conflict resolution?
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In emergencies requiring quick decisions, or when defending against aggressive behavior.- What is the collaborating conflict style?
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Both assertive and cooperative; seeks to satisfy all parties' concerns and find win-win solutions.- When is collaborating most appropriate?
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When the relationship matters, sufficient time exists, and creative solutions could benefit everyone.- What is the compromising conflict style?
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Moderate assertiveness and cooperation; seeks middle ground where each party gives something up.- When is compromising most appropriate?
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When time is limited, stakes are moderate, and both parties have roughly equal power.- What is the avoiding conflict style?
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Unassertive and uncooperative; withdraws from or postpones dealing with the conflict.- When is avoiding most appropriate?
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When the issue is trivial, emotions are extremely high, or you need time to gather information.- What is the accommodating conflict style?
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Unassertive and cooperative; prioritizes the other party's concerns over your own.- When is accommodating most appropriate?
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When maintaining the relationship is more important than the issue, or when you are wrong.- Name the five Thomas-Kilmann conflict modes.
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Competing, collaborating, compromising, avoiding, and accommodating.- What is active listening in conflict resolution?
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Listening to fully understand the other person's perspective without planning your response.- What is a position in negotiation?
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The stated demand, solution, or outcome a person wants.- What is an interest in negotiation?
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The underlying need, concern, fear, or desire behind a stated position.- Why separate positions from interests in conflict resolution?
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Interests are flexible and multiple positions can satisfy the same interest, creating more solutions.
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