Decision-making models and workplace communication basics from an intro management course.
30 cards · basic cards · AI-written, checked twice. Edit anything.
- What is the rational decision-making model?
- A model assuming decision makers have complete information, consider all alternatives, and make choices that maximize value and achieve organizational goals.
- What is bounded rationality?
- The idea that decision makers have limited information, limited ability to process information, and make decisions that are satisfactory rather than optimal.
- Define a programmed decision.
- A repetitive decision made according to established policies, procedures, and rules.
- Define a nonprogrammed decision.
- A novel, unstructured decision requiring a unique solution to a problem that has not occurred before.
- What are strategic decisions?
- Long-term, high-level decisions that set the direction and goals of the entire organization.
- What are operational decisions?
- Short-term, day-to-day decisions about how to run the organization and implement strategic goals.
- What is the first step in the decision-making process?
- Identifying and defining the problem.
- What does the information-gathering step in decision-making involve?
- Collecting relevant internal and external data needed to understand the problem and develop solutions.
- What is the purpose of generating alternatives in decision-making?
- To identify and develop multiple possible courses of action that could solve the problem.
- What does evaluating alternatives involve?
- Analyzing the pros and cons of each alternative, considering costs, benefits, feasibility, and likely outcomes.
- Define communication in an organizational context.
- The exchange of information, ideas, and understanding between individuals or groups to achieve common objectives.
- Name the five main components of the communication process.
- Sender, message, channel, receiver, and feedback.
- What is a communication barrier?
- Any factor that prevents or distorts the accurate transmission and reception of a message.
- Name three common communication barriers.
- Noise, language differences, and selective perception.
- What is active listening?
- Fully concentrating on what a speaker is saying, asking clarifying questions, and demonstrating understanding of the message.