Decision-making models and workplace communication basics from an intro management course.
30 cards · basic cards · AI-written, checked twice. Edit anything.
- What is the rational decision-making model?
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A model assuming decision makers have complete information, consider all alternatives, and make choices that maximize value and achieve organizational goals.- What is bounded rationality?
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The idea that decision makers have limited information, limited ability to process information, and make decisions that are satisfactory rather than optimal.- Define a programmed decision.
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A repetitive decision made according to established policies, procedures, and rules.- Define a nonprogrammed decision.
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A novel, unstructured decision requiring a unique solution to a problem that has not occurred before.- What are strategic decisions?
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Long-term, high-level decisions that set the direction and goals of the entire organization.- What are operational decisions?
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Short-term, day-to-day decisions about how to run the organization and implement strategic goals.- What is the first step in the decision-making process?
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Identifying and defining the problem.- What does the information-gathering step in decision-making involve?
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Collecting relevant internal and external data needed to understand the problem and develop solutions.- What is the purpose of generating alternatives in decision-making?
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To identify and develop multiple possible courses of action that could solve the problem.- What does evaluating alternatives involve?
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Analyzing the pros and cons of each alternative, considering costs, benefits, feasibility, and likely outcomes.- Define communication in an organizational context.
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The exchange of information, ideas, and understanding between individuals or groups to achieve common objectives.- Name the five main components of the communication process.
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Sender, message, channel, receiver, and feedback.- What is a communication barrier?
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Any factor that prevents or distorts the accurate transmission and reception of a message.- Name three common communication barriers.
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Noise, language differences, and selective perception.- What is active listening?
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Fully concentrating on what a speaker is saying, asking clarifying questions, and demonstrating understanding of the message.
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