Core operations management concepts such as process design, quality control, and supply chain basics.
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- What is operations management?
- The management of processes and resources that convert inputs into outputs of goods and services.
- Define process design.
- The specification and arrangement of activities, decisions, and flows to transform inputs into desired outputs.
- What is quality control?
- The operational procedures to ensure products or services meet specified standards.
- Define supply chain management.
- Coordination of all activities in sourcing, production, and delivery of goods and services to customers.
- What is lean manufacturing?
- A production approach that minimizes waste while maximizing customer value through continuous improvement.
- Define Six Sigma.
- A data-driven quality methodology targeting reduction of process variation to near-zero defect levels.
- What is just-in-time (JIT) inventory?
- A production strategy where materials arrive exactly when needed, minimizing inventory holding costs.
- Define Total Quality Management (TQM).
- An organization-wide approach emphasizing continuous quality improvement in all processes and services.
- What is a bottleneck in a process?
- A stage or resource that limits the throughput or speed of the entire process.
- What is a value-added activity?
- An activity that increases the worth or utility of a product or service as perceived by the customer.
- Define standardization in operations.
- Establishing consistent methods, processes, and quality specifications across all operations.
- What is root cause analysis?
- A systematic approach to identify the fundamental source of a problem rather than addressing only symptoms.
- Define capacity planning.
- The process of determining the production capacity needed to meet current and future customer demand.
- What is inventory turnover?
- A ratio measuring how many times inventory is sold and replaced during a specific time period.
- Define lead time.
- The time from when an order is placed until the product is received and ready for use.
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