Core operations management concepts such as process design, quality control, and supply chain basics.
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- What is operations management?
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The management of processes and resources that convert inputs into outputs of goods and services.- Define process design.
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The specification and arrangement of activities, decisions, and flows to transform inputs into desired outputs.- What is quality control?
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The operational procedures to ensure products or services meet specified standards.- Define supply chain management.
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Coordination of all activities in sourcing, production, and delivery of goods and services to customers.- What is lean manufacturing?
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A production approach that minimizes waste while maximizing customer value through continuous improvement.- Define Six Sigma.
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A data-driven quality methodology targeting reduction of process variation to near-zero defect levels.- What is just-in-time (JIT) inventory?
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A production strategy where materials arrive exactly when needed, minimizing inventory holding costs.- Define Total Quality Management (TQM).
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An organization-wide approach emphasizing continuous quality improvement in all processes and services.- What is a bottleneck in a process?
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A stage or resource that limits the throughput or speed of the entire process.- What is a value-added activity?
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An activity that increases the worth or utility of a product or service as perceived by the customer.- Define standardization in operations.
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Establishing consistent methods, processes, and quality specifications across all operations.- What is root cause analysis?
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A systematic approach to identify the fundamental source of a problem rather than addressing only symptoms.- Define capacity planning.
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The process of determining the production capacity needed to meet current and future customer demand.- What is inventory turnover?
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A ratio measuring how many times inventory is sold and replaced during a specific time period.- Define lead time.
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The time from when an order is placed until the product is received and ready for use.
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