Models and concepts for managing organizational change and overcoming resistance to change.
29 cards · basic cards · AI-written, checked twice. Edit anything.
- What are the three stages in Lewin's change model?
Show answer
Unfreeze, change, refreeze- In Lewin's model, what does the unfreeze stage involve?
Show answer
Creating awareness of the need for change and reducing resistance- What are the eight steps in Kotter's change leadership model?
Show answer
Create urgency, build coalition, form vision, communicate it, empower action, create quick wins, consolidate gains, anchor culture- What does the ADKAR model stand for?
Show answer
Awareness, Desire, Knowledge, Ability, Reinforcement- In the ADKAR model, what does Ability refer to?
Show answer
The capability to perform new behaviors or use new processes as intended- What does the Kubler-Ross curve describe in change management?
Show answer
The five emotional stages people experience when facing major change: denial, anger, bargaining, depression, acceptance- What is a change agent?
Show answer
A person responsible for driving, facilitating, and implementing organizational change efforts- What is the primary role of a change sponsor?
Show answer
To provide executive support, remove organizational obstacles, and legitimize the change effort- Why is a comprehensive communication plan essential during organizational change?
Show answer
To reduce uncertainty, address concerns, build understanding, maintain engagement, and prevent rumor and misinformation- What is the difference between incremental and transformational change?
Show answer
Incremental is continuous improvement of existing processes; transformational is fundamental reimagining or restructuring of the organization- What does anchoring mean in Kotter's change model?
Show answer
Embedding new behaviors and practices deeply into organizational culture to ensure change persists long term- What are quick wins in change management?
Show answer
Early, visible successes achieved within the first months that build momentum and demonstrate feasibility of the change- How does organizational culture affect change adoption?
Show answer
Culture shapes values and norms; alignment with culture accelerates adoption while misalignment creates resistance- What is change readiness assessment?
Show answer
An evaluation of an organization's capacity, commitment, and willingness to successfully undertake and sustain a change initiative- What is a guiding coalition in change management?
Show answer
A cross-functional group of respected leaders and influencers brought together to champion and lead change efforts
FlashKeepers