Medication counseling techniques and patient communication scenarios tested on the NAPLEX.
29 cards · basic cards · AI-written, checked twice. Edit anything.
- What federal law first required pharmacists to offer counseling to patients?
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OBRA-90 (Omnibus Budget Reconciliation Act of 1990).- Under OBRA-90, counseling must be offered for which types of prescriptions?
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New and refilled prescriptions.- What is the teach-back method?
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Asking the patient to explain instructions in their own words to confirm understanding.- Why does teach-back avoid asking Do you understand?
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A yes or no answer does not confirm actual comprehension.- What is an open-ended question?
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A question that cannot be answered with just yes or no.- Give an example of an open-ended counseling question.
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How do you plan to take this medication?- What are the three prime questions used in pharmacist counseling?
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What the medication is for, how to take it, and what to expect.- Which counseling model originated the three prime questions?
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The Indian Health Service (IHS) counseling model.- What is health literacy?
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A patient's ability to obtain, process, and understand basic health information to make decisions.- What is the universal precautions approach to health literacy?
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Communicating with every patient as if they may have limited health literacy.- Why should a pharmacist avoid medical jargon when counseling?
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Jargon reduces patient understanding and adherence.- What is motivational interviewing?
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A patient-centered counseling style that helps resolve ambivalence to support behavior change.- What does the acronym OARS stand for in motivational interviewing?
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Open-ended questions, Affirmations, Reflective listening, Summarizing.- What is active listening?
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Fully concentrating on and responding thoughtfully to what a patient is saying.- What nonverbal behavior helps build trust during counseling?
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Maintaining appropriate eye contact.
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