Medication counseling techniques and patient communication scenarios tested on the NAPLEX.
29 cards · basic cards · AI-written, checked twice. Edit anything.
- What federal law first required pharmacists to offer counseling to patients?
- OBRA-90 (Omnibus Budget Reconciliation Act of 1990).
- Under OBRA-90, counseling must be offered for which types of prescriptions?
- New and refilled prescriptions.
- What is the teach-back method?
- Asking the patient to explain instructions in their own words to confirm understanding.
- Why does teach-back avoid asking Do you understand?
- A yes or no answer does not confirm actual comprehension.
- What is an open-ended question?
- A question that cannot be answered with just yes or no.
- Give an example of an open-ended counseling question.
- How do you plan to take this medication?
- What are the three prime questions used in pharmacist counseling?
- What the medication is for, how to take it, and what to expect.
- Which counseling model originated the three prime questions?
- The Indian Health Service (IHS) counseling model.
- What is health literacy?
- A patient's ability to obtain, process, and understand basic health information to make decisions.
- What is the universal precautions approach to health literacy?
- Communicating with every patient as if they may have limited health literacy.
- Why should a pharmacist avoid medical jargon when counseling?
- Jargon reduces patient understanding and adherence.
- What is motivational interviewing?
- A patient-centered counseling style that helps resolve ambivalence to support behavior change.
- What does the acronym OARS stand for in motivational interviewing?
- Open-ended questions, Affirmations, Reflective listening, Summarizing.
- What is active listening?
- Fully concentrating on and responding thoughtfully to what a patient is saying.
- What nonverbal behavior helps build trust during counseling?
- Maintaining appropriate eye contact.