macOS system administration, Apple mobile device management, and troubleshooting concepts tested on the Apple Certified Support Professional exam.
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- What is MDM and what does it stand for?
- Mobile Device Management; a system for managing, securing, and monitoring mobile devices and computers remotely.
- Name three common MDM enrollment methods for iOS devices.
- Device Enrollment Program (DEP), Apple Business Manager, and manual MDM enrollment via email link or QR code.
- What is the primary purpose of FileVault on macOS?
- To encrypt the entire macOS startup disk using XTS-AES encryption to protect data at rest.
- What does APFS stand for?
- Apple File System; the modern file system used by macOS, iOS, tvOS, and watchOS.
- What is System Integrity Protection (SIP)?
- A macOS security feature that restricts even the root user from modifying protected system files and directories.
- What does the octal permission 755 represent?
- Owner: read, write, execute (7); Group: read, execute (5); Others: read, execute (5).
- What is Gatekeeper on macOS?
- A security feature that verifies app signatures and checks downloaded files before allowing execution.
- Which Terminal command installs macOS software updates?
- softwareupdate; for example, 'softwareupdate -i -a' to install all available updates.
- What is Recovery Mode used for on a Mac?
- To troubleshoot, restore the OS, reinstall macOS, or repair the disk in a minimal system environment.
- What does DEP stand for?
- Device Enrollment Program; Apple's automated enrollment service that preceded Apple Business Manager.
- What is the difference between a Configuration Profile and MDM management?
- Profiles are static XML files with settings; MDM profiles are delivered and actively managed by an MDM server remotely.
- What is the Secure Enclave on Apple devices?
- A dedicated secure processor that stores and manages sensitive data like biometric information and encryption keys.
- How do you reset the SMC on an Intel Mac with T2 chip?
- Shut down the Mac, press and hold the power button for 10 seconds, release, wait a few seconds, then power on.
- What Terminal command lists all connected storage devices on a Mac?
- diskutil list; displays all disks and partitions on the system.
- What is Apple Remote Desktop?
- A tool for remote control and management of multiple Mac and iOS devices over a network for support and administration.