macOS system administration, Apple mobile device management, and troubleshooting concepts tested on the Apple Certified Support Professional exam.
34 cards · basic cards · AI-written, checked twice. Edit anything.
- What is MDM and what does it stand for?
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Mobile Device Management; a system for managing, securing, and monitoring mobile devices and computers remotely.- Name three common MDM enrollment methods for iOS devices.
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Device Enrollment Program (DEP), Apple Business Manager, and manual MDM enrollment via email link or QR code.- What is the primary purpose of FileVault on macOS?
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To encrypt the entire macOS startup disk using XTS-AES encryption to protect data at rest.- What does APFS stand for?
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Apple File System; the modern file system used by macOS, iOS, tvOS, and watchOS.- What is System Integrity Protection (SIP)?
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A macOS security feature that restricts even the root user from modifying protected system files and directories.- What does the octal permission 755 represent?
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Owner: read, write, execute (7); Group: read, execute (5); Others: read, execute (5).- What is Gatekeeper on macOS?
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A security feature that verifies app signatures and checks downloaded files before allowing execution.- Which Terminal command installs macOS software updates?
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softwareupdate; for example, 'softwareupdate -i -a' to install all available updates.- What is Recovery Mode used for on a Mac?
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To troubleshoot, restore the OS, reinstall macOS, or repair the disk in a minimal system environment.- What does DEP stand for?
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Device Enrollment Program; Apple's automated enrollment service that preceded Apple Business Manager.- What is the difference between a Configuration Profile and MDM management?
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Profiles are static XML files with settings; MDM profiles are delivered and actively managed by an MDM server remotely.- What is the Secure Enclave on Apple devices?
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A dedicated secure processor that stores and manages sensitive data like biometric information and encryption keys.- How do you reset the SMC on an Intel Mac with T2 chip?
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Shut down the Mac, press and hold the power button for 10 seconds, release, wait a few seconds, then power on.- What Terminal command lists all connected storage devices on a Mac?
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diskutil list; displays all disks and partitions on the system.- What is Apple Remote Desktop?
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A tool for remote control and management of multiple Mac and iOS devices over a network for support and administration.
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