IS operations, business continuity, and disaster recovery concepts tested on the CISA exam.
35 cards · basic cards · AI-written, checked twice. Edit anything.
- What is the primary purpose of a Service Level Agreement (SLA)?
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To define expected service quality, performance metrics, availability targets, and remedies if not met- Define Recovery Time Objective (RTO).
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The maximum acceptable time allowed to restore a system or business function after a disruption- What does Recovery Point Objective (RPO) measure?
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The maximum acceptable amount of data loss, measured as time elapsed since the last backup- Explain Business Impact Analysis (BIA).
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A process to identify critical business functions and assess the financial and operational impact of disruptions- What is the difference between a hot site and a warm site?
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Hot site is fully replicated and immediately ready (high cost); warm site is partially equipped and requires activation time (moderate cost)- Define change management in IT operations.
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A formal process to control, document, review, test, and implement modifications to systems and infrastructure- What is the purpose of capacity planning?
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To ensure sufficient IT resources and infrastructure are available to meet current and future business demands- Explain the role of incident management.
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To detect, classify, respond to, and resolve unplanned IT service disruptions in a timely manner- What is problem management?
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A proactive process to identify root causes of incidents and implement permanent solutions to prevent recurrence- Define configuration management.
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The practice of documenting and maintaining an accurate inventory of all IT assets, their versions, and their relationships- What is a cold site?
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An unequipped backup facility that can be prepared and outfitted as an alternate location if the primary site becomes unavailable- What does Maximum Tolerable Period of Disruption (MTPD) represent?
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The longest time an organization can tolerate a critical system or business function being unavailable- Explain business continuity planning (BCP).
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A comprehensive strategy and set of procedures to maintain critical business operations during and after a disruptive event- What is the primary goal of disaster recovery planning?
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To establish documented procedures, resources, and teams needed to restore IT systems and operations after a disaster- Define a backup.
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A copy of data, applications, or systems created and stored separately to protect against loss or corruption
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